Testimonials

Don't just take our word for it...

IT Service Delivery Manager

A superb partner to work with, providing a wealth of talent and attention to detail to drive improvements in our global IT support function. These improvements included:

Incident analysis to drive continuous improvement, resulting in an upward trend in First Level Resolution
Knowledge management enhancements
Increased customer satisfaction

A highly recommended and strategically savvy partner to work with. Having a great understanding of ITIL and ITSM in conjunction with our business needs enabled our success.

by the numbers

Our call center client needed to improve CSAT, Contact Quality and first call resolution. We trained and coached their managers to evaluate contacts that result in low CSAT & QA scores, long calls and escalated tickets.
We identified root causes, documented and set S.M.A.R.T. goals for improvement.
After solution implementation and measurement, total cost savings topped $13.2M.

For a third-party packaging, crating and labeling services company, Cairn Collective helped improve their processing performance by +35%, resulting in a 25% reduction in cost-per-piece processed. Our integrations also boosted their warehouse performance by a whopping +71%, creating a 40% reduction in cost per piece shipped.

In order to increase process speed for a large enterprise client, Cairn Collective put into place a process to measure order-release cycle time...then determined which steps contributed most to cycle time. We rolled out new operational procedures for the release of orders, thus lowering cycle time by seven (7) days...Saving our client over

$328,000 in labor costs.

For our manufacturing client, Cairn Collective developed a system to determine and document reasons for excessive levels of non-conforming materials. This implementation resulted in a reduction non-conforming materials by over 90%.

We helped a processing center save over $4.1M a year by elevating their pack productivity by +31.3%, their pick productivity by +22.8%, their receiving productivity by +33.2% and their on-time delivery by +31.3%.