Fundamentally change how your Knowledge Workers operate.  Deliver world-class service.  Lay the foundation for your Service Automation journey.  At Cairn Collective, we recognize that in order to achieve successful, sustainable KCS adoption, a thorough change management strategy is essential.  Cairn Collective can be your partner as you embark on your KCS journey and reap the rewards that KCS has yielded for companies like Oracle, Service Now and HP Enterprise.  

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Ideal Client Profile (ICP)

Our ideal client …

• Would like to closely align the skills of their best employees with the complexity of the problems they solve every day.

• Is interested in developing a strategy to mitigate the effect of knowledge drain.

• Is going through a merger or acquisition and is interested in developing and executing a strategy to manage the increasing complexity of their environment.

• Is having difficulty finding and retaining qualified level 1 technical support talent.